When your fibres are not visible on the screen, the problem is probably due to an impact that has caused your machine’s microscope to move.
Your fusion splicer needs to be sent to or dropped off at our after-sales service.
- Send it in a parcel to our head office address:
43, rue des Carnets
92140 Clamart, France
Don’t forget to download, complete and print the return document to include inside the parcel.
Download a fusion splicer return document here
Download a generic equipment return document here
PLEASE NOTE: We recommend that you send your equipment as recorded delivery. You are responsible for paying any shipping costs and optional postage delivery insurance.
- To our head office in Clamart (92), France
Drop your device off from Monday to Friday, from 9:00 am to 12:30 pm and from 2 pm to 5:30 pm.