1. Check that the transceiver is actually compatible with this platform.
  2. If this is the case and, if possible, take a measurement using a photometer.
  3. If the received power read on the photometer is correct, there is a strong chance that the transceiver’s photodiode is faulty.
  4. Your module needs replacing, telephone the support service on +33 1 75 49 81 30 and press 3 or send an email to .