I can see my electrode on the screen.

If you happen to see your fusion splicer’s electrode on the screen, the problem is probably due to an impact. Your fusion splicer needs to be sent to or dropped off at our after-sales service.

• Send it in a parcel to our head office address:

Don’t forget to download, complete and print the return document to include inside the parcel.

Download a fusion splicer return document here

PLEASE NOTE: We recommend that you send your equipment as recorded delivery. You are responsible for paying any shipping costs and optional postage delivery insurance.

• To our head office in Clamart (92), France

Drop your device off from Monday to Friday, from 9:00 am to 12:30 pm and from 2 pm to 5:30 pm.